Refund policy

Refund & Return Policy

At Scroll Saw Art, we are committed to providing quality products and excellent customer support. Please review our refund and return policy carefully before making a purchase.

Digital Products

Due to the nature of digital products, all sales of digital items are final and non-refundable.

Digital products are delivered instantly after purchase and cannot be returned, exchanged, or revoked once they have been accessed, downloaded, or delivered electronically.

We strongly encourage customers to carefully review all product descriptions, requirements, and details before completing a purchase.

If you experience any technical issues with your digital purchase, please contact our support team. We will make every reasonable effort to resolve the issue and ensure you can access your product successfully.

📧 Support Email: support@ebookcourier.com

By completing your purchase, you acknowledge and agree to this policy.

Physical Products – 30 Day Return Policy

We offer a 30-day return policy for eligible physical items. This means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return, the item must be:

Unused and unworn
In its original condition
With tags attached
In original packaging
Accompanied by proof of purchase or receipt

How to Start a Return

To request a return, please contact us at:

📧 support@ebookcourier.com

If your return is approved, we will provide return instructions and, where applicable, a return shipping label.

Please note: Items sent back without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and arrange a suitable resolution.

Non-Returnable Items

The following items are not eligible for return:

Digital products
Personalized or custom-made items
Perishable goods
Beauty or personal care products
Hazardous materials, flammable liquids, or gases
Sale items
Gift cards

If you are unsure whether your item qualifies, please contact us before purchasing.

Exchanges

The fastest way to receive a different item is to return the original eligible product (if approved) and place a new order separately.

European Union – 14 Day Cooling Off Period

For orders shipped to countries within the European Union, customers may have the right to cancel or return their order within 14 days of delivery, for any reason and without justification, subject to applicable law.

Returned items must be unused, in original condition, with packaging, tags, and proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, refunds will be processed to your original payment method within 10 business days. Please note that banks and payment providers may require additional processing time.

If more than 15 business days have passed since your refund approval and you have not received your refund, please contact us at: